Information We Collect Through Botwise

When you use Botwise, we collect certain information that helps us provide reliable chatbot automation and improve your support workflows. This may include:

• Account details such as name, email address, company name, and user role


• Conversation data including chat transcripts, interaction metadata, and chatbot 


• Usage information related to platform activity, features used, and performance metrics


• Communication details when you contact support or submit feedback

How Botwise Uses Your Data

Botwise uses collected information to operate and improve the platform while maintaining privacy-focused practices. We use data to:

1. Deliver AI-powered chatbot automation and response generation

2. Improve system performance, accuracy, and reliability

3. Provide onboarding assistance, customer support, and service updates

4. Monitor platform health, detect misuse, and maintain security

5. Develop new features that improve automation workflows

AI Processing & Conversation Data Responsibility

We take data security seriously and employ industry-standard measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Third-Party Disclosure

Botwise processes chatbot conversations using secure AI systems designed to support automated customer communication.

• Limited to the features and services you actively use


• Restricted to authorized systems and infrastructure


• Governed by strict internal access and data protection policies

Conversation data and customer interactions remain the property of the business using Botwise. We do not claim ownership of customer conversations or generated responses.

Data Retention & User Control

We retain customer and platform data only for as long as necessary to provide services and meet legal or operational requirements.

Users may request deletion or export of their data according to applicable privacy regulations. Once data is removed from the system, it is permanently deleted from active infrastructure.

Security & Infrastructure Protection

Botwise applies modern security practices to ensure data protection and platform
integrity, including:

• End-to-end encryption for data in transit and storage


• Secure cloud infrastructure and strict access controls


• Continuous system monitoring and vulnerability management

While no digital system can guarantee absolute security, we actively maintain safeguards to protect your information.

Cookies & Platform Analytics

Botwise uses cookies and analytics technologies to enhance platform performance and improve user experience.

• Analyze product usage and feature adoption


• Maintain session security and authentication


• Identify performance improvements across the platform

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